Privacy Policy

1. What information we collect

We collect the minimum information needed to respond to enquiries and run our services. This may include:

Contact details: name, organisation, role, email address, phone number.

Organisation details: company or school name, province, sector, and project interest.

Messages and project descriptions you provide when you contact us or submit forms.

Non-personal information gathered automatically such as IP address, browser type and referral source (for site performance and analytics).

We do not collect sensitive personal information (for example, health data) unless you give explicit consent for a specific, stated purpose.

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2. Why we collect information

We collect and use personal information to:

Respond to partnership requests and enquiries.

Facilitate and manage projects and pilot programs.

Provide reports, dashboards and deliverables related to services you request.

Improve the website and our service offerings.

Send administrative messages related to your request (we do not use your contact details for marketing unless you opt in).

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3. Legal basis and POPIA

We process personal information on lawful grounds including your consent, the necessity to perform a contract, and for legitimate interests such as responding to enquiries and improving our services. We are committed to managing personal information in line with South Africa’s Protection of Personal Information Act (POPIA) and applicable privacy standards.

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4. How we store and protect your information

We store data securely using trusted cloud services and access controls. We take reasonable technical and organisational steps to protect your data against unauthorised access, loss, misuse or alteration. However, no internet transmission or storage system is 100% secure if you have a sensitive matter, please contact us at hello@maukq.co.za before sending.

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5. How long we keep your information

We retain personal information only as long as necessary to fulfil the purpose it was collected for, to meet legal or regulatory requirements, or to resolve disputes. If you’d like us to delete your data earlier, see “Your rights” below.

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6. Sharing and third parties

We do not sell personal information. We may share data with:

Service providers and contractors who help us deliver our services (for example, hosting, forms, email providers).

Partners, you authorize us to share with when engaging in a project.

Authorities if required by law.

We only share the minimum required for these purposes and require our providers to protect privacy.

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7. Cookies and analytics

We use basic website analytics to understand how people use our site (for example, page visits and referral sources). These may use cookies or similar technologies. We do not use cookies to collect personal identification unless you voluntarily provide it.

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8. Your rights

You have the right to:

Request access to the personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion or restriction of processing (where lawful).

Object to processing for direct marketing or where the processing is based on our legitimate interests.

Withdraw consent where processing is based on consent.

To exercise your rights, email hello@maukq.co.za with your request and we will respond within a reasonable timeframe.

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9. Children

Our services are not intended for children under 13. If you believe we have collected information about a child without parental consent, please contact us and we will take steps to delete it.

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10. Changes to this policy

We may update this Privacy Policy occasionally. The “Effective date” at the top will show when it was last revised. Material changes will be communicated on the site.